Customer Support Careers | Global Customer Experience

Deliver World-Class Customer Experiences Across Global Industries

Exceptional customer support powers global business growth, customer loyalty, and long-term brand trust. Join Emapta’s expanding international customer experience teams supporting e-commerce, fintech, media, publishing, real estate, and global B2B operations. These opportunities are designed for customer-focused professionals seeking meaningful career progression, international exposure, premium benefits, and a long-term global career built for top 1% talent.

Job Overview

• Work Setup: Permanent WFH, Hybrid or Onsite
• Salary: Earn up to PHP113,000

Hiring Roles

As a Customer Service Representative – eCommerce Support

Support an established international e-commerce business delivering comfort, clean air, clean water, and energy-efficient solutions. Help customers navigate inquiries, resolve concerns, and maintain service excellence while gaining exposure to global customer service standards and long-term career growth opportunities.

Qualifications

• 2-3 years of experience in customer service or related roles
• Strong written and verbal communication skills with a professional and empathetic approach
• Proficiency using ticketing systems, email platforms, live chat software, and customer service tools

As a Customer Support Consultant – Real Estate Platform

Help simplify property experiences for customers and stakeholders while supporting a leading Australian real estate platform. Contribute to customer satisfaction, operational efficiency, and service excellence in a fast-paced digital environment with global career development opportunities.

Qualifications

• 5 years of experience in a fast-paced customer-facing environment
• Exceptional communication and relationship-building skills
• Proven ability to deliver customer service that drives loyalty and advocacy

As a Customer Support Specialist – Fintech Support

Provide high-quality support to merchants in a rapidly evolving fintech environment where customer satisfaction and service precision directly impact business growth. Build expertise in global financial support operations while advancing your long-term career with Emapta.

Qualifications

• At least 1 year of customer support experience
• Previous experience supporting Australian financial institution campaigns is highly preferred
• Strong customer service, communication, and problem-solving skills

As a Customer Experience Agent – Media & Publishing

Deliver seamless subscription support and audience engagement experiences in a dynamic media and publishing environment. Support customer journeys across multiple channels while gaining exposure to international customer experience operations and supportive leadership teams.

Qualifications

• 2-3+ years of contact center or customer service experience
• Proven multi-channel support experience across voice, chat, and email
• Strong written and verbal English communication skills

As an Admin and Customer Service Representative – Real Estate Operations

Support fast-scaling real estate operations by connecting clients, vendors, and internal teams to maintain exceptional service delivery across managed communities. Play a strategic role in operational efficiency while building a stable and rewarding global career.

Qualifications

• Minimum of 2 years of Customer Service Representative experience
• Extremely fluent English communication skills, written and spoken
• Strong familiarity with Google Suite and web-based platforms

As a Mandarin Customer Service Specialist

Provide professional bilingual customer support using Mandarin and English while coordinating resolutions, documenting updates, and managing customer inquiries. Thrive in a multicultural environment designed for professionals seeking long-term career stability, learning, and global exposure.

Qualifications

• Bachelor’s degree preferred or equivalent professional experience
• Minimum 3 years of experience in customer service, customer success, account support, or similar functions
• Advanced Mandarin proficiency in speaking, reading, writing, and comprehension

As a B2B Customer Support Specialist – German Speaker

Support international business clients by managing customer requirements, sales support workflows, and service coordination across global accounts. Join a high-performing international support environment offering flexibility, premium benefits, and world-class professional exposure.

Qualifications

• 3-5 years of experience in Customer Service, Sales Support, Business Support, or B2B client-facing roles
• Fluent German communication skills at B2-C1 level; native proficiency highly preferred
• Must be legally authorized to work in the Philippines with complete employment and visa documentation

As a Customer Service Representative – High-Volume Voice Support

Deliver fast, accurate, and reliable customer assistance through inbound and outbound calls, scheduling support, eligibility checks, and system updates. Ideal for professionals experienced in high-volume voice operations seeking career growth within a globally competitive support environment.

Qualifications

• Minimum 2 years of recent voice-based customer service experience in high-volume environments
• Proven inbound and outbound call handling experience with at least 60-70 calls daily
• Excellent English communication skills with clear speech, neutral pronunciation, and strong voice presence

Why Top Talent Choose Emapta

• Global career opportunities with international clients
• Competitive salary packages and premium employee benefits
• Hybrid, work-from-home, and onsite opportunities available
• Continuous learning and upskilling programs
• Exposure to world-class customer experience operations
• Stable long-term careers designed for high-performing professionals
• Inclusive, people-first culture focused on growth and excellence

Join the Top 1% Talent. A better career. A better life.

At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long-term success. Recognized as one of HR Asia’s Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta stands among the region’s most respected employers, committed to empowering talent through stability, opportunity, and continuous development.

Step into a career that moves with you. Apply today!